Customer Futures and plenum Institut partner to launch German group

We are delighted to announce that Customer Futures and the plenum Institut will be launching a new group in Germany in the coming months.

The Customer Loyalty Futures Chapter will:

Consist of up to 15 businesses from a cross-section of business sectors
Be facilitated by Hartmut Skubch of plenum AG
Be held at the plenum Institut’s headquarters in Eltville, Rheingau

The launch date is targeted for Q1 2009.

The speaker for our inaugural Forum will be Dr. Graham Hill, who has been at the forefront of CRM for over 20 years. His current work is in the areas of Customer Value Management, Customer Experience Management and Customer-driven Innovation.

Dr. Hill is Cologne based, and is an independent associate with CACI Sophron, a UK-based specialist customer value management consultancy. He is the resident Customer Value Management guru at CustomerThink (www.customerthink.com), the leading independent CRM portal where is Customer Insider blog (http://www.customerthink.com/user/graham_hill) was recently voted one of the Top 20 CRM Blogs. He is also an International Advisor to Greater China CRM (www.gccrm.com), the leading Chinese CRM portal.

Customer Futures will deliver great benefits and value to its members. There are still some places left in both groups. Please click here to register your interest in joining or in knowing more about either group.

We will get back to you to discuss the benefits of membership further.

Peter Lavers, 06/06/2008