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The five big things that Web3 is missing, and how Empowerment Tech will make our lives better
The ideas of Web3 are nearly right, but there’s a much bigger prize if we look beyond solutions, to personal outcomes
4 hrs ago
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Jamie Smith
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The five big things that Web3 is missing, and how Empowerment Tech will make our lives better
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Your Personal Agent is going to augment and automate your life... but what happens when it becomes autonomous?
Digital 'PAs' will become the beating heart of digital empowerment - Getting Things Done for digital customers
Mar 21
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Jamie Smith
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Your Personal Agent is going to augment and automate your life... but what happens when it becomes autonomous?
www.customerfutures.com
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Here's the mistake you're making with customer engagement: offering one-way trains, not digital cars
We're building the wrong things for digital customers... we need to see what's right in front of us: Empowerment Tech.
Mar 14
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Jamie Smith
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Here's the mistake you're making with customer engagement: offering one-way trains, not digital cars
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1
From digital wallets and data stores, to sovereign agents and personal AI... what does Empowerment Tech really mean?
It's time to unpack 'ET'.. as a trio of Digital Wallets, Data Stores and Personal Agents
Mar 7
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Jamie Smith
4
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From digital wallets and data stores, to sovereign agents and personal AI... what does Empowerment Tech really mean?
www.customerfutures.com
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February 2024
“Ripping” IDs Should Go the Way of CDs, Klarna's AI Assistant and the Future of Loyalty
Plus: Creating a Better Travel Experience for Us All, and Privacy Is Big Business (but we are missing a huge part of the ‘market’)
Feb 29
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“Ripping” IDs Should Go the Way of CDs, Klarna's AI Assistant and the Future of Loyalty
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Data portability is about compliance… we need to follow the money to empowerment
Empowerment Tech might just be a way to finally get data portability moving
Feb 23
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Jamie Smith
5
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Data portability is about compliance… we need to follow the money to empowerment
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A Priceless Pass from Mastercard, Google Says Don't Share Confidential Data With Them, and Is This The Year Everyone Gets An AI Agent?
Plus: Acceptance Networks for Self-Sovereign Identity, Face Check from Microsoft and Deepfakes will hurt 30% of organizations’ trust in biometrics
Feb 15
1
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A Priceless Pass from Mastercard, Google Says Don't Share Confidential Data With Them, and Is This The Year Everyone Gets An AI Agent?
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From a guessing game to true personalisation: Empowerment Tech will empower businesses to understand what really matters
Personalisation is like active listening - are business really listening to their customers, or are they just waiting to speak?
Feb 8
1
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From a guessing game to true personalisation: Empowerment Tech will empower businesses to understand what really matters
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Customer Futures Perspective: Personalisation - it's only a matter of time... and of moments
We’re on the cusp of an economic shift, tilting towards the ‘empowered customer’. And it's going to change personalisation forever.
Feb 1
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Customer Futures Perspective: Personalisation - it's only a matter of time... and of moments
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January 2024
When can I use LinkedIn ID elsewhere, Wasting A Trillion Personal Data Records and Unlocking the True Value of Zero-Party Data
Plus: 25,000 people say that personalised AI is already here, Sharing Personal Information With a Chatbot, and Big Tech Won’t Let You Leave - Here’s a…
Jan 25
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When can I use LinkedIn ID elsewhere, Wasting A Trillion Personal Data Records and Unlocking the True Value of Zero-Party Data
www.customerfutures.com
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GPT-5 will finally get personal, 212 Billion reasons to get better at digital ID and the shift from Chatbots to Connections
Plus: Seizing the opportunity of eIDAS2, the Role of Blockchain in ID and what are smart student learner records
Jan 18
2
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GPT-5 will finally get personal, 212 Billion reasons to get better at digital ID and the shift from Chatbots to Connections
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Finding the customer signal in the AI noise
With so much going on for digital customers, here's a mini digest of the things you might have missed, the need-to-knows and the must-reads
Jan 11
4
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Finding the customer signal in the AI noise
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