Customer Futures

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Cheap enough to waste Whenever a business needs more customer data, they can simply fetch it with an API. Tap up the latest '360 view of the customer'. Or hit up some 3rd party data broker. And in the darker corners of the web, they can just mash together the results of the…
Jamie Smith
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Recently I came across a very short Tiktok video (posted on LinkedIn). It shows a clip of how a real-time AI filter can completely change how you look…
Jamie Smith
Businesses only really care about themselves. They focus on what they can build and offer. Their strengths. Their most profitable processes. Their USPs…
Jamie Smith
Today’s super-apps like Alipay, Grab and Gojek are amazing platforms. They are super-platforms. They can add all sorts of additional services - adjacent…
Jamie Smith
2
I’m kidding of course. But here’s a prediction about how ‘Web5’ wallets and credentials are going to shake out. The arrival of Web5 For those that…
Jamie Smith
1
What happens today when you forget your username or password? You are taken through some reset steps, maybe given a temporary password. But where does…
Jamie Smith
Today, data is sluggish. It finds it hard to get off the sofa. It's stuck in databases, stuck in folders, stuck in CRM systems. Because once it leaves a…
Jamie Smith
The last mile Internet providers often talk about the ‘last mile’ problem: how to get cable into every household. They can easily fit a shiny connected…
Jamie Smith
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