Customer Futures

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The Customer Futures Five: Finding the winner in Personal AI
Plus: The data economy is not a zero-sum game and the real reason Apple is taking over banking
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Customer Futures Stories: Google reimagines search, hacking your voice and privacy on the chopping block
Plus: You won't need to read T&Cs, why digital wallets will be 'more than money' and can we trust AI
Customer Futures Stories: GDPR's crisis point, the future of (fintech) trust and why login is so broken
Plus: The screenless Personal AI, banking's consent fatigue and Apple's planned AI-Powered Health Coach
Customer Futures Stories: Utah's porn problem, paying with your palm and surveillance in the EU
Plus: Advertising coming to ChatGPT, training your Personal Digital Agent and Apple shifting the entire Personal AI landscape
Customer Futures Perspective: I have bad news... your Personal AI isn't really Personal
It's time to start asking a new set of questions about Personal AI. And looking at how it all fits into the emerging 'Customer Stack'.
Customer Futures Stories: The Enshittification of Amazon, connecting AI to my bank account and Zuck's AI agents
Plus: ChatGPT on privacy, JP Morgan on digital ID, and hacking the operating system of human civilisation
Customer Futures Perspective: what if we design for customer friction?
When we automate away everything, what’s left? It’s time to redefine customer engagement
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Customer Futures Stories: What's in a digital wallet, the Great AI divide and spying on kids
Plus: Getting intimate with computers, a new fake reality and the advertising data crisis
Customer Futures
Customer Futures
It's time to reimagine customer relationships.

Customer Futures

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