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Are banks ready for when customers get their own AI?
What changes when customers become a thousand times smarter overnight?
Mar 6
3
Most Popular
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'Customer Wallet Present' won't just transform digital banking, it's going to revolutionise the digital economy
Apr 10, 2025
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Jamie Smith
1
1
eIDAS2 is a €Bn opportunity staring us in the face - but most people can't see it
Aug 14, 2024
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Jamie Smith
15
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3
The End of Clicks: What Happens When AI Agents Become Your Customers (Part 1)
Apr 17, 2025
4
1
Is LinkedIn a massive digital ID network hiding in plain sight, and The New (Travel) Agents
Mar 6, 2025
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Will agentic commerce be the next Amazon?
Plus: What if we don’t just have seamless check-out, but seamless check-in?
Feb 19
1
The shift to agentic commerce won't wait for your strategy slides
Trusted Agents is the Situation Room for leaders under pressure
Feb 12
Personal Agents will become our default digital customers - but what will they do?
When AI Agents become the beating heart of digital customer engagement, what will it feel like?
Jan 29
4
1
1
ChatGPT gets ads, but you’ve missed the bigger revenue story
Plus: Google just announced Personal Intelligence, and Empowerment Tech just got into 1st gear
Jan 22
4
3
Mum, can we keep the baby (AI) tiger?
Plus: The SSI pitch that worked 2 years ago doesn’t work anymore, and Agentic AI’s Biggest Consumer Moment Is Almost Here
Jan 15
3
I love sushi, but don’t box me into your crappy marketing segment - my Personal Agent doesn't care
Plus: It’s time to wake up and smell the (customer experience) coffee
Jan 8
2
The 2025 Customer Futures Wrap Up
Your favourite posts from the last 12 months, and a huge Thank You to the Customer Futures Network
Dec 18, 2025
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Jamie Smith
4
LONDON TONIGHT: Customer Futures Christmas Drinks... and the new AI Agents meetup
Why not come along tonight to our annual Christmas drinks event, and check out our new 'Trusted Agents' meet-up in the afternoon
Dec 10, 2025
1
Do you really want things to be hyper-personal…including pricing?
Plus: ChatGPT gets ads, and it’s as problematic as you’d expect... and much more
Dec 4, 2025
5
1
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