<?xml version="1.0" encoding="UTF-8"?><urlset xmlns="http://www.sitemaps.org/schemas/sitemap/0.9" xmlns:news="http://www.google.com/schemas/sitemap-news/0.9"><url><loc>https://www.customerfutures.com/p/part-4-when-your-customer-sends-an</loc><news:news><news:publication><news:name>Customer Futures</news:name><news:language>en</news:language></news:publication><news:publication_date>2026-10-19T09:43:00+00:00</news:publication_date><news:title>Part 4: When your customer sends an agent instead</news:title></news:news></url><url><loc>https://www.customerfutures.com/p/part-3-delegation-not-impersonation</loc><news:news><news:publication><news:name>Customer Futures</news:name><news:language>en</news:language></news:publication><news:publication_date>2026-10-18T15:37:02+00:00</news:publication_date><news:title>Part 3: Delegation, not impersonation - why AI Agents are going to need their own IDs</news:title></news:news></url></urlset>