📣 An invitation: The Empowerment Tech Sessions 📣
Real experts. Bold ideas. A new series of live events on the future of the digital customer relationship - and every industry being reshaped by it.
Hi everyone, thanks for coming back to Customer Futures.
Each week I unpack the disruptive shifts around Empowerment Tech. AI Agents, digital wallets, identity, and the future of the digital customer relationship.
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Hi everyone,
I’m massively excited to announce a new series of live events focused on one big idea: the empowered customer.
Over the coming months, we’ll explore how Empowerment Tech is reshaping industries - from finance and travel to identity and loyalty - and spotlight the tech, trends and companies bringing it all to life.
🚀 First up: FINTECH.
Because big changes are coming to finance. Not just in products or regulation, but in customer power. When individuals control their own tools, wallets, and data, everything shifts:
How trust works
How financial services are built
Even what value means in a digital relationship
On June 18th in London, we’re hosting a new, focused, invite-only workshop for fintech experts, CX leaders, and digital wallet nerds to unpack what this transformation means... and what comes next.
Co-hosted by me, Jamie Smith at Customer Futures, and the brilliant Erin McCune at Forte Fintech. We’ll dive into the trends, surface the most urgent questions, and run breakout discussions on the biggest opportunities ahead.
Here’s what to expect:
A fast-paced 101 on Empowerment Tech and AI Agents: what’s happening, why now
FinTech market insights: what top teams are seeing on the ground
Use cases: what an “empowered customer” looks like in practice
Breakouts: facilitated group discussions on real-world challenges and emerging opportunities
This won’t be a lecture - it’s a hands-on, collaborative afternoon. Expect fresh insights, sharp conversations, and new connections.
WHEN: 18th June 2025, 15:30–18:00
WHERE: Near Waterloo, London (venue confirmed after registration)
WHO: Fintech operators, product leaders, identity pros and customer strategists
Space is limited, so you’ll need to sign up:
And why not join us afterwards for the Customer Futures London Meetup at 6:30pm – more details here.
Do keep an eye on the events page for more sessions coming soon. We can’t wait to kick off the series!
Jamie and the Customer Futures team.
Stay tuned for more Customer Futures, both here and over at LinkedIn.
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