Customer Futures

Customer Futures

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Customer Futures
Customer Futures
Customer Futures Stories: What if browsers are the Next Big Thing, digital obsession is killing customer service and Apple opposes encrypted message scanning
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Customer Futures Stories: What if browsers…

Jul 7, 2023

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Customer Futures
Customer Futures
Customer Futures Stories: What if browsers are the Next Big Thing, digital obsession is killing customer service and Apple opposes encrypted message scanning
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Plus: Who benefits from customer friction, the EU Parliament strikes a deal on European digital identity and Microsoft and OpenAI are sued for $3B over privacy

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