You just keep making my case for me. As for for getting real time 'verifiable context as well as identity' that is a really big challenge (already solved.)
This is great thinking. I agree that we have yet to understand how we can create a personalized customer experience. Few companies the once that create strong feeling with the end customer are doing it better than others. But what does feeling mean in the age of personalized AI
We’ve spent years rethinking what customer service should look like in a mobile-first world.
And the shift we’re seeing now?
It’s what happens when customers stop waiting and start showing up with their own tools, data, and expectations.
That’s the future: Built on trust.
Powered by real-time collaboration.
Driven by systems that adapt to the customer, not the other way around.
This is the conversation we’re starting with Jamie.
And it’s just the beginning.
Stay tuned.
You just keep making my case for me. As for for getting real time 'verifiable context as well as identity' that is a really big challenge (already solved.)
This is great thinking. I agree that we have yet to understand how we can create a personalized customer experience. Few companies the once that create strong feeling with the end customer are doing it better than others. But what does feeling mean in the age of personalized AI