Hi there, thanks for stopping by.

There’s never been a more important time for a new digital connection.

With business. With customers. And with each other.

So welcome to the Customer Futures Newsletter.

It’s an exciting global network of digital leaders, executives, innovators, regulators, hackers, lawyers and many more. Leaders in their fields.

Many of them pioneers. And many inside enterprises questioning why keep doing things TO customers instead of WITH and FOR them.

We're here to navigate the digital uncertainty. About data and digital wallets. About AI and authenticity. About privacy and platforms.

Together we can reimagine the future of being a customer.

Redefine what it means to connect.

Customer Futures is a weekly newsletter sharing the latest ideas, thinking, observations and market shifts around our changing digital customer relationships.

It covers the rapidly growing intersection of customer engagement, digital wallets and personal data.

If you’re interested, here are a few things you can do to get up to speed:

First, why not check out a couple of the most-read posts from the archive - great background starters:

Second, connect with me on LinkedIn.

Third, you can follow me on Twitter.

Customer Futures is a network of people that matter. Of ideas that matter.

So please do share - this newsletter, your feedback, anything. Especially if you want to hear more or less, or have ideas about what else Customer Futures can cover.

Looking forward to connecting soon, and bringing our Customer Future to life.

The views expressed here are my own, and not that of my employer, past or present.

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It's time to reimagine customer relationships.


Writing about the future of customer relationships