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Visa's new pathway to Empowerment Tech, and is Google Wallet the next Google Maps?
Plus: Perplexity's browser will track everything users do online, and trust will be carried in your wallet and proven by the people who know you best
May 1
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Visa's new pathway to Empowerment Tech, and is Google Wallet the next Google Maps?
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April 2025
The invasive digital profile you never agreed to, and winning at AI agents with user experience
Plus: Our blindspots with MCP (it’s early and complicated), and why do we pick the worst digital tool for the job?
Apr 24
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The invasive digital profile you never agreed to, and winning at AI agents with user experience
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The End of Clicks: When AI Agents Become Your Customers (Part 2)
Will your systems be ready when AI Agents come knocking - not with a query, but with intent in hand?
Apr 22
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The End of Clicks: When AI Agents Become Your Customers (Part 2)
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The End of Clicks: What Happens When AI Agents Become Your Customers (Part 1)
Why the real future of AI isn’t chat - it’s autonomous systems negotiating commerce behind the scenes
Apr 17
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The End of Clicks: What Happens When AI Agents Become Your Customers (Part 1)
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'Customer Wallet Present' won't just transform digital banking, it's going to revolutionise the digital economy
How a clever new anti-fraud feature from the UK banks might just completely transform our online interactions
Apr 10
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Jamie Smith
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'Customer Wallet Present' won't just transform digital banking, it's going to revolutionise the digital economy
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Destroying customer trust one small screen at time, and what do verifiable credentials really verify?
Plus: A new kind of DPI: ‘Digital *Private* Infrastructure’, and we urgently need the opposite of today’s version of the Internet
Apr 3
2
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Destroying customer trust one small screen at time, and what do verifiable credentials really verify?
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March 2025
Don’t be the ‘dog's arse of software design’, and most digital products are misunderstood
Plus: The elephant in the European Digital Identity Wallet room, and AI agents are getting pretty powerful… and that’s before we connect them to your…
Mar 27
1
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Don’t be the ‘dog's arse of software design’, and most digital products are misunderstood
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The biggest identity market is the one you’ve never heard of
'Organisation Identity' will unlock a massive digital economy shift that few can see right now... but one that will change everything
Mar 20
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Jamie Smith
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The biggest identity market is the one you’ve never heard of
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Maybe your Personal AI needs to forget, and does a government really issue identity, or just endorse it?
Plus: Can Edelman’s Trust Barometer predict the adoption of digital wallets, and (Another) Global Human & AI Network
Mar 13
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Maybe your Personal AI needs to forget, and does a government really issue identity, or just endorse it?
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Is LinkedIn a massive digital ID network hiding in plain sight, and The New (Travel) Agents
Plus: The days of entering long forms at checkout are numbered, and why you (probably) won't be able to pay with the EU Digital Identity wallet anytime…
Mar 6
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Is LinkedIn a massive digital ID network hiding in plain sight, and The New (Travel) Agents
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February 2025
AI talking to humans will be like humans talking to trees, and who benefits from the friction in user journeys?
Plus: Document scanning is dead (edition 74), and while Big Tech celebrates AI profits, they're really celebrating control over your consumers
Feb 27
2
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AI talking to humans will be like humans talking to trees, and who benefits from the friction in user journeys?
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Being digitally guilty until proven innocent, and GOV.UK’s new digital ID wallet isn’t a wallet - it’s useful
Plus: Lessons from IATA’s Digital Identity Pilot with Cathay Pacific, and starting the Digital Identity year with a bang
Feb 20
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Being digitally guilty until proven innocent, and GOV.UK’s new digital ID wallet isn’t a wallet - it’s useful
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