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The World’s Most Powerful Personal AI, 35M LinkedIn User Records Leaked, and Individual Empowerment on a Scale We’ve Never Seen Before
Plus: How to serve consumers who rely on tech but don’t trust it, Why run ads when humans are sleeping, and Oz Government warns banks on gouging digital…
An invitation: Customer Futures Christmas Drinks!
An informal get-together to talk about all things personal data, customer engagement, digital wallets and of course Personal AI...
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Jamie Smith
Digital Agents: Bill Gates vs Customer Futures
Is Bill Gates right about Agent AI? Customer Futures weighs in on his recent landmark essay about the future of digital customer engagement. What is he…
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Jamie Smith
Missing Pieces of the SSI Ecosystem, Twitter needs Banking for Proof of Personhood and Real-Time Bidding is a Security Risk
Plus: Samsung Pay quietly becomes Samsung Wallet, OpenAI's Bid to Become a Data Titan and Debunking the Myth of “Anonymous” Data
AI will be a huge threat - but also your best friend, how ‘Connect Your Wallet’ will transform onboarding, and proving your golf swing to…
Plus: The EU Finalises its Digital Identity Wallet, The Least Worst Form of Identity, and The Impact Of ChatGPT And Open Banking
Mobile driving licenses make (or break) eIDAS, It's time for TelcoID, and is User-Centred Design failing us?
Plus: Advertisers will spend $84 billion on ad fraud this year, The Myth of the Privacy Paradox, and Open Wallet Foundation’s new members - but where’s…
October 2023
Open Banking hits the US - now what about digital ID? And Agent AI is inevitable - but will we do it right?
Plus: Digital identity wallets to reach 1.5Bn by 2029, KYE = Know Your Employees, and when Personal AI becomes wearable
The case for spending $100bn on digital wallets, Bill gates on Personal AI and Bhutan goes live with digital ID for all
Plus: Governments are not the ideal providers of digital ID wallets, Apple will be a bank in all but name, and will privacy be at the heart of the EU’s…
Customer Futures Perspective: A new ‘open loop’ digital identity ecosystem is now inevitable
It's now finally possible to build digital identity on the customer’s side. Where it works for all for us, not just business.
Customer Futures Perspective: The business of digital identity is… business?
Digital ID today is organisation-centric, fragmented, lacking context, privacy-eroding, and narrow by design. What's not to love?
September 2023
Customer Futures Perspective: Human identity is brilliant because it's open. So why are our digital identities closed?
Our digital identity tools are broken because they fail to meet our human needs. We need open identity, not closed.
Customer Futures Perspective: I don’t just want my bank to fight fraud - I want my digital wallet to help too
Monzo Bank's new 'Call Status' feature is a breakthrough. But what else becomes possible if we fight fraud with our digital wallets too?
© 2023 Jamie Smith
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