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November 2024

2024 has been about survival… so what’s next, and the digital wallet wars will not be over wallets
Plus: The Great AI Divide and AI agent payments are going to be huge
An invitation: Customer Futures Christmas Drinks - Wednesday 11th December
Our next informal get-together to talk about all things AI Agents, digital ID, customer engagement, and of course digital wallets.
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Jamie Smith
‘A-Commerce’ will be the biggest disruption since the web, and Digital Wallets are the new accounts
Plus: Is LLM ‘Empathetic Mirroring’ a problem, and the 4 Business Models of Consumer AI Agents
Will someone be watching every time you share your personal data, and from Know Your Customer (KYC) to Know Your AI Agent (KYA)
Plus: A vision for the future of ‘Active Wallets’, and what if the web didn’t have adverts that followed us around?
Does Empowerment Tech mean ‘Post Web’, and what happens when my Personal AI takes over my computer?
Plus: Apple adds Homomorphic Encryption and nobody noticed, and will we see an 'everything wallet'?
An invitation: Customer Futures San Francisco meet-up on 13th November
Our next get-together to talk about all things Empowerment Tech, customer engagement, digital wallets and of course Personal AI

October 2024

Why is nobody asking these Big Five Questions about ‘Agent AI’?
One year ago Bill Gates wrote a landmark essay about ‘Agent AI’, but he missed out Five Big Questions - it’s time to look again, and see what’s coming
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Jamie Smith
Amazon is ‘doubling down’ on digital ID credentials, and maybe Worldcoin is on the right track
Plus: Can consumers "own" an AI, the EU’s weird €4M bounty on age verification (not an EU Digital Wallet) and the Empowerment Tech use cases to watch at…
Death to the super-app… long live the ‘ultra-app’
Today’s super apps are narrow, tightly integrated walled gardens… it’s time for a new breed of customer digital platforms that unleash broad, but…
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Jamie Smith
It’s time to start asking for facts ABOUT identity data, rather than FOR identity data
Personal data is now abundant, and cheap enough to waste - we need to think differently about what we share
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Jamie Smith
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OpenAI’s agent demo could break local businesses, and the 'right to be forgotten' really does exist... but it’s not the customer’s
Plus: Point solutions in ID will win over platforms, ‘Neural Networks’ Churn Out Real Fake IDs for $15, and privacy-preserving digital IDs could be…
© 2024 Jamie Smith
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