Are you listening to your customers, or are you just waiting to speak? To really personalise the customer experience, you need to pay attention to who …
We're moving from a service economy to one of personalised experiences. To succeed we'll need much more digital trust and to really understand the cust…
By addressing each of the Seven Deadly Sins of Digital Customer Relationships, businesses can completely rethink how they create value and can build tr…
Collecting customer data has become a competitive advantage and businesses are racing to keep up. But the most valuable, useful and compliant data will…
Businesses today are creating a myriad of separate, distinct identity solutions. We need to embrace open standards for digital identity that enable new…
Businesses are gobbling up too much customer data, ruining the customer experience and driving huge overheads. Zero knowledge proofs will shift us from…
Most customer data collected today is wrong, wasteful, or not compliant. Digital verifiable credentials are a technical and business breakthrough that …
So-called 'identity providers' are really the ones in control of the customer relationship. We need to break free with new 'digital agents' that help u…
Most businesses don’t focus on the customer, and it’s lazy - with many now outsourcing the customer relationship. Instead, they need direct digital con…
The explosion and use of cookies, trackers and device identifiers have become a story of data lust. Without having a trusted customer relationship, it …
Why organisations are making some fundamental mistakes in how they introduce and manage their digital customer relationships. The specific issues, the …
What if we take an alternative ‘open-loop’ approach to proving who we are digitally... what becomes possible?