Customer Futures Stories: AI is clumsy, disrespectful and biased (again), Vitalik Buterin on biometric proof of personhood, and giving products a digital passport
Customer Futures Stories: What if browsers are the Next Big Thing, digital obsession is killing customer service and Apple opposes encrypted message scanning
Customer Futures Stories: The risks of adopting verifiable credentials, how AI will make customer experiences worse and the road to Ubiquitous Digital Identity