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Death to the super-app… long live the ‘ultra-app’
Today’s super apps are narrow, tightly integrated walled gardens… it’s time for a new breed of customer digital platforms that unleash broad, but…
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Jamie Smith
It’s time to start asking for facts ABOUT identity data, rather than FOR identity data
Personal data is now abundant, and cheap enough to waste - we need to think differently about what we share
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Jamie Smith
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OpenAI’s agent demo could break local businesses, and the 'right to be forgotten' really does exist... but it’s not the customer’s
Plus: Point solutions in ID will win over platforms, ‘Neural Networks’ Churn Out Real Fake IDs for $15, and privacy-preserving digital IDs could be…

September 2024

Will enterprises pay $2 per AI agent conversation, and Gartner's 500M users of digital ID wallets by 2026
Plus: Mandating personal identity data (PIDs) in the EU, proving that a digital object belongs to me, and what’s missing from the UK Government’s new…
Customer Futures Digest
A regular dive into what's going on in Empowerment Tech, covering digital wallets, Personal AI and the future of digital customer relationships.
An invitation: Customer Futures London meet-up on 18th September
Another informal get-together to talk about all things Empowerment Tech, customer engagement, digital wallets and of course Personal AI
Personhood Credentials can restore privacy, the quiet progress of age estimation, and giving Decentralised Identity a SLAP
Plus: GDPR reduces small business tech profits by 15%, the Future of Non-Human Identity, and can Twilio become a gateway for Empowerment Tech?
When will Empowerment Tech take off? We first need to Mind the Gaps
Adoption of digital wallets and Personal AI won’t happen as a 'big bang'... but the bigger question is *when*
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Jamie Smith

August 2024

Digital wallet lipstick on a pig, consent is dead, and private AI happens when you start with developers
Plus: There won’t be just one EU Digital Identity Wallet, the UK is NOT introducing ID cards, and bypassing digital wallet payment security for free…
Mind blowing AI agents, Apple opens up NFC, and making sense of the eIDAS2 Implementing Acts
Plus: Private Personhood Credentials, Digital ID is in a ‘critical phase’ globally, and could autonomous agents change brand loyalty
eIDAS2 is a €Bn opportunity staring us in the face - but most people can't see it
If you start with the regulations, you're going to miss the biggest digital transformation since the web.
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Jamie Smith
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Web3 and Decentralised Identity have lots in common - but it's not what you think
If Web3 is about proof of ownership, decentralised ID is about ‘proof of me’
© 2024 Jamie Smith
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