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Bad with money or just with the wrong bank, and the UK’s new Smart Data Bill could be very smart indeed
Plus: Personal AI’s iPhone moment, the big bad wolves in the UK’s Digital Market Act, and Apple opens up NFC
Paying for verifiable credentials using Stripe, and what if Digital ID was as easy as tap-and-go?
Plus: What will we use customer digital twins for, Australia’s open banking programme is failing, and what if Apple Intelligence worked with Open…
The web’s huge mistake: handing over the digital customer relationship
Empowerment Tech can restore real connections to what matters: true customers and brands that people love
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Jamie Smith
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June 2024

Plaid’s ‘Layer’ feature is a step towards Empowerment Tech, and Fraud teams are burning out - it’s time for customers to help
Plus: Is it time for multi-factor verification (MFV), The hidden €Bn opportunity with eIDAS2, and LLMs are commodity infrastructure - a perfect fit for…
Gen AI companions and the fight for the primary interface, the Road to Privacy in Personal AI, and tokens are the future of everything
Plus: An important building block for the new digital economy you’ve never heard of, and a quiet breakthrough for Empowerment Tech in the physical world
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EIW is the new identity conference you need to be tracking, and Apple is playing the long game on digital trust
Plus: From the Digital Bank to the AI Bank, when will a data breach of 560M customer records finally be considered outrageous, and is it time for The…
Did Visa just change the identity game with a 'Flexible Credential'?
Your payment card just became the gateway to the contents of your digital wallet
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Jamie Smith
1

May 2024

It’s time to put the ‘R’ back into CRM
Customers are more than data, and we need a new way to connect
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Jamie Smith
TikTok could become the world’s largest Empowerment Tech player, and Apple's AI models are the real privacy move we’ve been waiting for
Plus: Google is going all-in on AI agents, and the EU has defined a model for Digital Trust - and it’s all about digital wallets
An invitation: Customer Futures meet-ups in London and Berlin
New meet-up dates announced... informal get-togethers to talk about all things Empowerment Tech, customer engagement, digital wallets and of course…
AI will be in a bind without Empowerment Tech
Unless we can prove who is who, and what (bot) is what (bot), we won’t be able to trust our Personal AIs.
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Jamie Smith
What do the world's largest organisations think about decentralised identity?
There is some new market research out, and you should read it
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Jamie Smith
© 2024 Jamie Smith
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