Customer Futures

Customer Futures

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Sitemap - 2021 - Customer Futures

It's time to start listening to customers - things are about to get personal

Personalisation - it’s a matter of time, and of moments

Seven deadly sins: is redemption possible?

ENVY: The seventh deadly sin of customer relationships

PRIDE: The sixth deadly sin of customer relationships

GREED: The fifth deadly sin of customer relationships

GLUTTONY: The fourth deadly sin of customer relationships

WRATH: the third deadly sin of customer relationships

SLOTH: The second deadly sin of customer relationships

LUST: The first deadly sin of customer relationships

The Seven Deadly Sins of Customer Relationships

Our customer future - an 'open-loop identity' ecosystem?

So why isn't digital identity working today?

More human identity? We need open-loop identity

A new conversation: customer futures

© 2025 Jamie Smith
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