Sitemap - 2023 - Customer Futures
The World’s Most Powerful Personal AI, 35M LinkedIn User Records Leaked, and Individual Empowerment on a Scale We’ve Never Seen Before
An invitation: Customer Futures Christmas Drinks!
Digital Agents: Bill Gates vs Customer Futures
Missing Pieces of the SSI Ecosystem, Twitter needs Banking for Proof of Personhood and Real-Time Bidding is a Security Risk
AI will be a huge threat - but also your best friend, how ‘Connect Your Wallet’ will transform onboarding, and proving your golf swing to buy shoes
Mobile driving licenses make (or break) eIDAS, It's time for TelcoID, and is User-Centred Design failing us?
Open Banking hits the US - now what about digital ID? And Agent AI is inevitable - but will we do it right?
The case for spending $100bn on digital wallets, Bill gates on Personal AI and Bhutan goes live with digital ID for all
Customer Futures Perspective: A new ‘open loop’ digital identity ecosystem is now inevitable
Customer Futures Perspective: The business of digital identity is… business?
Customer Futures Perspective: Human identity is brilliant because it's open. So why are our digital identities closed?
Customer Futures Perspective: I don’t just want my bank to fight fraud - I want my digital wallet to help too
The EU's New Digital Gatekeepers, Why Slow Digital Marketing is Like Slow Juicing and RegTech's Quiet Backdoor to Wallet Adoption
Customer Futures Perspective: It's not about your identity - it's about your *identifiers*
Customer Futures Stories: AI is clumsy, disrespectful and biased (again), Vitalik Buterin on biometric proof of personhood, and giving products a digital passport
Customer Futures Edge: The Marketing Funnel Funeral
Customer Futures Perspective: The biggest identity market is the one you’ve never heard of
Customer Futures Digest: Passing the “gun to the head” test, streaming digital trust and using customer wallets for messaging
Customer Futures Stories: What if browsers are the Next Big Thing, digital obsession is killing customer service and Apple opposes encrypted message scanning
Customer Futures Perspective: digital wallets and personal AI will turn the insurance sector upside down
Customer Futures Stories: The risks of adopting verifiable credentials, how AI will make customer experiences worse and the road to Ubiquitous Digital Identity
Customer Futures Stories: A breakout week for digital ID, Apple’s personal AI prototype and 250 organisations work together on a digital wallet
Customer Futures Perspective: Insurance as a 'future you' machine
Customer Futures Stories: How much consumers will pay for privacy, Google releases their ID wallet and spotting AI content using icons
The Customer Futures Five: Finding the winner in Personal AI
Customer Futures Stories: Google reimagines search, hacking your voice and privacy on the chopping block
Customer Futures Stories: GDPR's crisis point, the future of (fintech) trust and why login is so broken
Customer Futures Stories: Utah's porn problem, paying with your palm and surveillance in the EU
Customer Futures Perspective: I have bad news... your Personal AI isn't really Personal
Customer Futures Stories: The Enshittification of Amazon, connecting AI to my bank account and Zuck's AI agents
Customer Futures Perspective: what if we design for customer friction?
Customer Futures Stories: What's in a digital wallet, the Great AI divide and spying on kids
Customer Futures Perspective: welcome to the Zoom call... now please prove it's you
Customer Futures Stories: AI Agents, Starbucks NFTs and Toxic Ad Models
Customer Futures Perspective: the 5th Channel
Customer Futures: Stories This Week
Customer Futures Newsletter: Digital wallets are the new accounts
When customer data is cheap enough to waste, we're in Hotel California. But here's the way out...
'Real fakes' and 'fake reals': We're going to need a new way to trust online
Most organisations have been designed ‘inside-out’... here's the $BN opp you are missing
It’s time for a new breed of super-app
The winners of the digital future? It's all about Web7...
The 'right to be forgotten' really does exist... but it’s not the customer’s
Verifiable data will become a blood supply for the new digital economy - but there's a twist
New digital customer tools will have a huge problem. Here's why...
Customers are data exhausts.. but here’s what’s coming
Average Jo doesn’t exist… it’s time for mass personalisation
What if we design for *less* engagement?
Why washing machines and digital customer tools free us up to focus on what matters
Why are businesses so thirsty for personal data?
The shift to digital is only one sided… but that’s all about to change