Sitemap - 2023 - Customer Futures

The Customer Futures Five: Finding the winner in Personal AI

Customer Futures Stories: Google reimagines search, hacking your voice and privacy on the chopping block

Customer Futures Stories: GDPR's crisis point, the future of (fintech) trust and why login is so broken

Customer Futures Stories: Utah's porn problem, paying with your palm and surveillance in the EU

Customer Futures Perspective: I have bad news... your Personal AI isn't really Personal

Customer Futures Stories: The Enshittification of Amazon, connecting AI to my bank account and Zuck's AI agents

Customer Futures Perspective: what if we design for customer friction?

Customer Futures Stories: What's in a digital wallet, the Great AI divide and spying on kids

Customer Futures Perspective: welcome to the Zoom call... now please prove it's you

Customer Futures Stories: AI Agents, Starbucks NFTs and Toxic Ad Models

Customer Futures Perspective: the 5th Channel

Customer Futures: Stories This Week

Customer Futures Newsletter: Digital wallets are the new accounts

When customer data is cheap enough to waste, we're in Hotel California. But here's the way out...

'Real fakes' and 'fake reals': We're going to need a new way to trust online

Most organisations have been designed ‘inside-out’... here's the $BN opp you are missing

It’s time for a new breed of super-app

The winners of the digital future? It's all about Web7...

The 'right to be forgotten' really does exist... but it’s not the customer’s

Verifiable data will become a blood supply for the new digital economy - but there's a twist

New digital customer tools will have a huge problem. Here's why...

Customers are data exhausts.. but here’s what’s coming

Average Jo doesn’t exist… it’s time for mass personalisation

What if we design for *less* engagement?

Why washing machines and digital customer tools free us up to focus on what matters

Why are businesses so thirsty for personal data?

The shift to digital is only one sided… but that’s all about to change