Sitemap - 2023 - Customer Futures
The Customer Futures Five: Finding the winner in Personal AI
Customer Futures Stories: Google reimagines search, hacking your voice and privacy on the chopping block
Customer Futures Stories: GDPR's crisis point, the future of (fintech) trust and why login is so broken
Customer Futures Stories: Utah's porn problem, paying with your palm and surveillance in the EU
Customer Futures Perspective: I have bad news... your Personal AI isn't really Personal
Customer Futures Stories: The Enshittification of Amazon, connecting AI to my bank account and Zuck's AI agents
Customer Futures Perspective: what if we design for customer friction?
Customer Futures Stories: What's in a digital wallet, the Great AI divide and spying on kids
Customer Futures Perspective: welcome to the Zoom call... now please prove it's you
Customer Futures Stories: AI Agents, Starbucks NFTs and Toxic Ad Models
Customer Futures Perspective: the 5th Channel
Customer Futures: Stories This Week
Customer Futures Newsletter: Digital wallets are the new accounts
When customer data is cheap enough to waste, we're in Hotel California. But here's the way out...
'Real fakes' and 'fake reals': We're going to need a new way to trust online
Most organisations have been designed ‘inside-out’... here's the $BN opp you are missing
It’s time for a new breed of super-app
The winners of the digital future? It's all about Web7...
The 'right to be forgotten' really does exist... but it’s not the customer’s
Verifiable data will become a blood supply for the new digital economy - but there's a twist
New digital customer tools will have a huge problem. Here's why...
Customers are data exhausts.. but here’s what’s coming
Average Jo doesn’t exist… it’s time for mass personalisation
What if we design for *less* engagement?
Why washing machines and digital customer tools free us up to focus on what matters
Why are businesses so thirsty for personal data?
The shift to digital is only one sided… but that’s all about to change