Sitemap - 2024 - Customer Futures
The Customer Futures 2024 wrap up
The unexpected opportunity with AI agents - designing for customer friction
2024 has been about survival… so what’s next, and the digital wallet wars will not be over wallets
An invitation: Customer Futures Christmas Drinks - Wednesday 11th December
‘A-Commerce’ will be the biggest disruption since the web, and Digital Wallets are the new accounts
Does Empowerment Tech mean ‘Post Web’, and what happens when my Personal AI takes over my computer?
An invitation: Customer Futures San Francisco meet-up on 13th November
Why is nobody asking these Big Five Questions about ‘Agent AI’?
Amazon is ‘doubling down’ on digital ID credentials, and maybe Worldcoin is on the right track
Death to the super-app… long live the ‘ultra-app’
It’s time to start asking for facts ABOUT identity data, rather than FOR identity data
An invitation: Customer Futures London meet-up on 18th September
When will Empowerment Tech take off? We first need to Mind the Gaps
Mind blowing AI agents, Apple opens up NFC, and making sense of the eIDAS2 Implementing Acts
eIDAS2 is a €Bn opportunity staring us in the face - but most people can't see it
Web3 and Decentralised Identity have lots in common - but it's not what you think
Paying for verifiable credentials using Stripe, and what if Digital ID was as easy as tap-and-go?
The web’s huge mistake: handing over the digital customer relationship
Did Visa just change the identity game with a 'Flexible Credential'?
It’s time to put the ‘R’ back into CRM
An invitation: Customer Futures meet-ups in London and Berlin
AI will be in a bind without Empowerment Tech
What do the world's largest organisations think about decentralised identity?
A personal AI flop, giving Empowerment Tech to kids, and Apple opens up NFC
There are two huge gaps in the digital economy... and no-one is talking about it
75% of advertising is wasted, and who is going to dominate in identity wallets?
The five big things that Web3 is missing, and how Empowerment Tech will make our lives better
Here's the mistake you're making with customer engagement: offering one-way trains, not digital cars
“Ripping” IDs Should Go the Way of CDs, Klarna's AI Assistant and the Future of Loyalty
Data portability is about compliance… we need to follow the money to empowerment
Customer Futures Perspective: Personalisation - it's only a matter of time... and of moments