Sitemap - 2026 - Customer Futures
The AI stormy weather - and the digital hurricanes - are coming
You are missing what’s coming with AI - and the next step: TRINCO
We don’t just have an AI data protection problem - we have an AI intimacy problem
If we drop UK digital ID, how will we know which AI is which?
What if we don’t start with digital identity at all?
Is BankID ready - or able - to adjust to what’s coming?
Getting your (ID) message right is WAY more important than your (ID) tech
Data Portability (Part 3): Smart Data means Smart Customers - and a completely new economy
Google Wallet just got an upgrade - and it's a huge moment for business
The Great (Identity) Convergence
AI agents are not digital colleagues - and you're not ready for what’s coming
Let’s not throw the (AI accountability) baby out with the (digital ID) bathwater
Is Apple about to launch ‘Embedded Identity’?
No one is listening to Steve Jobs’ advice about the EU Digital ID Wallet
AI Agents will break every “Free Cancellation” policy you have
Will you give your car keys to an AI agent?
One small step for government… one giant step for Verifiable Credentials
Are banks ready for when customers get their own AI?
Will agentic commerce be the next Amazon?
The shift to agentic commerce won't wait for your strategy slides
Personal Agents will become our default digital customers - but what will they do?
ChatGPT gets ads, but you’ve missed the bigger revenue story
Mum, can we keep the baby (AI) tiger?
I love sushi, but don’t box me into your crappy marketing segment - my Personal Agent doesn't care