Sitemap - 2025 - Customer Futures
It's not about your digital identity… it's about your *identifiers*
Visa's new pathway to Empowerment Tech, and is Google Wallet the next Google Maps?
The invasive digital profile you never agreed to, and winning at AI agents with user experience
The End of Clicks: When AI Agents Become Your Customers (Part 2)
The End of Clicks: What Happens When AI Agents Become Your Customers (Part 1)
Don’t be the ‘dog's arse of software design’, and most digital products are misunderstood
The biggest identity market is the one you’ve never heard of
Is LinkedIn a massive digital ID network hiding in plain sight, and The New (Travel) Agents
The ET Deep Dive: Five big concerns about credential tracking and privacy
When digital identity beautifully collides with payments, and a UK Digital Identity revolution
The disruption they can't see coming: Insurance that works before Things Go Wrong
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NVIDIA just made Empowerment Tech 'local', and when your AI agent starts applying for jobs